Quality Accreditation
Implementing quality standards is not about acquiring accreditation.  It is about implementing in daily routine basic standards, critically appraising and developing these to ensure the highest level of engineering & product traceability, resulting in strong consumer confidence.

The ITFMA has a dedicated committee who look at the development of quality issues and standards for the industry at large but predominantly for those committed to the Association.  If something has come to your attention that you feel requires attention please contact us.

A pre-requisite for ITFMA membership is approval under the NSAI Timber Frame Manufacturers’ Approval Scheme (or similar equivalent). To look at what this scheme involves contact the NSAI at 00 353 1 8073965 ask to speak to Bob Davis..

Customer dissatisfaction
However sometimes, a companies activities may not live up to expected requirement, if you are legitimately not satisfied with some aspect of service to you by a company. If feel that you have a worthy cause for complaint, the following tips may be useful.

1. At this stage do not seek legal advice, once this is done the complaint becomes a potential legal case making it difficult for the company to respond, anything they say or do can become part of a case file.
2. It is best to complain to a firm in writing. If you phone ask for the name of the person you speak to, keep a note of the date and time of call and what was said. You may need this to refer to at a later date.
3. Try and maintain a calm and polite disposition, however disappointed and upset you are. You are more likely to explain your complaint clearly and effectively if you can remain calm.
4. If possible, start by contacting the person you originally dealt with. If they can’t help, say you want to take matters further. Ask for details of the name or job title of the person who will be handling your complaint and for detail of the company complaints procedure.
5. When you write a letter of complaint, write ‘complaint’ at the top. Set out the facts as clearly as possible and keep your letter short and to the point. Say why you’re not happy and what you want the firm to do about it. This will make it easier for the firm to start putting things right.
6. Write down facts in a logical order and stick to what is relevant. Remember to include important details like your customer number or the company reference number. Put these details at the top of your letter.
7. Remember to enclose copies of any relevant documents that you believe back up your case. Keep a copy of any letters between you and the firm. You may need to refer to them later.